Web Design & Development FAQs

Our R199/month complete web package includes everything you need for your online presence:

• Free .co.za domain registration and renewal
• Reliable web hosting with 99.9% uptime guarantee
• 2GB of server space (shared between website and emails)
• Professional custom website design (mobile-responsive) - complimentary while hosting with us
• Business email addresses using your domain
• 1 hour of monthly maintenance for small updates and changes
• Daily backups and enterprise-level security
• Direct access to our support team

This represents over R3000 worth of value bundled into one convenient monthly payment with no setup fees or contracts.

Absolutely! Our R199/month package is completely contract-free with zero setup fees:

• Month-to-month billing only
• Cancel anytime with no penalties or fees
• No hidden costs or surprise charges
• No minimum commitment period
• We earn your business by delivering value, not contracts

We believe in transparent pricing and giving you the freedom to choose whether to continue our service based on the value we provide.

Your website will be live within 7-14 days from when you provide your content and assets. Our streamlined process includes:

1. You complete our onboarding form and make payment
2. We ask you a few quick questions about your business
3. You share your logo, content, and any images
4. We register your domain and set up hosting
5. We design and build your custom website
6. We launch your site and set up your email addresses

We keep you updated throughout the process and ensure everything is perfect before launch.

Your monthly maintenance hour can be used for small website updates and improvements:

• Content updates (text, images, contact information)
• Security updates and patches
• Performance optimizations
• Backup monitoring and maintenance
• Technical support and troubleshooting
• Minor design adjustments

Monthly maintenance hours expire if not used within the month. For structural changes, major additions, or larger projects requiring more time, we'll provide a separate quote at our standard rates.

Absolutely! Your R199/month package provides an excellent foundation that can be expanded as your business grows:

• E-commerce functionality for online sales
• Advanced booking and appointment systems
• Customer portals and member areas
• Additional email addresses and storage
• Custom web applications and integrations
• Enhanced SEO and marketing features
• Additional maintenance hours

We can discuss upgrade options anytime, and additions are priced transparently with no pressure to upgrade until you're ready.

To keep our R199/month package affordable, certain features are not included but can be added separately:

• E-commerce functionality - Online stores, shopping carts, and payment processing
• Large file hosting - Video hosting, large media libraries, or file downloads beyond the 2GB limit
• Extensive monthly maintenance - Only 1 hour for small updates is included; major changes require separate quotes
• Premium domains - Only .co.za domains are included free; .com, .net, and other extensions available at additional cost
• Advanced features - Custom databases, member portals, booking systems, or complex integrations

These features can be added to your package at competitive rates as your business grows and your needs expand.

We handle cancellations fairly and transparently with 30 days notice required:

• Domain: You can transfer your domain to another provider. If the domain was included free in your package, you may need to purchase it from us at standard rates
• Website files: The website design remains our property as it was provided complimentary with hosting
• Email data: We'll help you export your emails before cancellation
• Notice period: 30 days advance notice required for cancellation
• No penalties: No cancellation fees or additional charges

We believe in transparent policies and fair treatment. Our goal is to provide value that makes you want to stay with us as your long-term web partner.

DevRocket offers a comprehensive range of web services including:

• Professional web design and development
• Secure and reliable email hosting
• Custom web application development
• E-commerce solutions
• Content management systems
• SEO services
• Website maintenance and support

We tailor our services to meet the specific needs of each client, ensuring that your online presence effectively represents your business.

The timeline for website development varies depending on the complexity and scope of your project:

• Basic websites (up to 3 pages): Usually 1-2 weeks
• E-commerce websites: Typically 8-12 weeks
• Custom web applications: Generally 12-16+ weeks

These timelines include all phases of the project: discovery, design, development, testing, and launch. We'll provide you with a more accurate timeline based on your specific requirements during our initial consultation.

Our web design and development process follows these key steps:

1. Discovery: Understanding your business goals, target audience, and requirements
2. Planning & Design: Creating sitemaps, wireframes, and visual designs
3. Development: Building the website/application with clean, efficient code
4. Testing: Ensuring everything works perfectly across all devices and browsers
5. Launch: Deploying your project to your hosting environment
6. Support: Providing ongoing maintenance and support

We maintain clear communication throughout the entire process and involve you at key decision points to ensure the final product meets your expectations.

Absolutely! All websites we develop are fully responsive and mobile-friendly. We use a mobile-first approach to ensure your site looks great and functions perfectly on all devices—from smartphones and tablets to desktop computers.

With mobile traffic accounting for more than half of all web traffic today, we prioritize creating an optimal experience for mobile users while ensuring desktop users enjoy a rich, full-featured experience as well.

Yes, we build websites using WordPress as well as other content management systems and frameworks depending on your requirements. WordPress is an excellent option for many projects due to its flexibility, user-friendly interface, and robust ecosystem of plugins and themes.

We're also experienced with other web development platforms including:

• CodeIgniter
• Laravel
• Shopify
• Wix
• Custom solutions

We'll recommend the best platform for your specific needs based on your requirements, technical considerations, and long-term goals.

Yes, we specialize in website redesigns. Our website redesign process includes:

• Analyzing your current website's strengths and weaknesses
• Identifying opportunities for improvement in design, functionality, and user experience
• Creating a modern, compelling design that aligns with your brand
• Implementing improved functionality and features
• Preserving and transferring existing content when appropriate
• Ensuring SEO value is maintained during the transition

We'll work with you to ensure a smooth transition from your old site to the new one with minimal disruption to your business.

We offer professional email hosting services with your own custom domain name (e.g., you@yourbusiness.com). Our email hosting packages include:

• Multiple mailboxes based on your plan
• Generous storage per mailbox
• Webmail access from any device
• POP3/IMAP support for desktop and mobile email clients
• Advanced spam and virus protection
• Email forwarding and autoresponders
• 24/7 technical support

We offer plans suitable for individuals, small teams, and larger organizations with more complex email needs.

Yes, we offer email migration services to help you transition from your current email provider to our hosting service with minimal disruption. Our migration process includes:

• Transferring all your existing emails to your new mailboxes
• Setting up your email accounts and configurations
• Assisting with DNS changes to ensure proper email delivery
• Helping you configure your devices and email clients
• Providing a testing period to ensure everything works correctly before completing the switch

We aim to make the transition as smooth as possible so you can continue your business communications without interruption.

We develop a wide range of custom web applications to solve specific business challenges. Some examples include:

• Customer relationship management (CRM) systems
• Project management tools
• Inventory management systems
• Online booking and reservation systems
• E-learning platforms
• Custom e-commerce solutions
• Data visualization dashboards
• Workflow automation tools
• Internal employee portals

Our team can create tailored solutions that address your specific operational needs, improve efficiency, and give you a competitive advantage.

We take security very seriously and implement multiple layers of protection in our web application development:

• Secure coding practices following OWASP guidelines
• Regular security updates and patches
• Data encryption for sensitive information
• Secure authentication and authorization systems
• Protection against common vulnerabilities (SQL injection, XSS, CSRF, etc.)
• Regular security audits and testing
• Secure hosting environments with firewalls and intrusion detection

We stay current with the latest security best practices and continuously monitor for potential threats to ensure your application and data remain protected.